TERMS AND CONDITIONS
1. BOOKING CONFIRMATION AND YOUR RESPONSIBILITIES
1.1 Accurate Information
You are responsible for providing complete and accurate information at the time of booking, including:
- Correct pickup date and time
- Full pickup address (including any specific meeting point details)
- Valid flight number (for airport pickups)
- Correct number of passengers
- Accurate luggage count
- Working contact phone number (with international dialing code)
1.2 Failure to Provide Accurate Information
If we fulfill the transfer based on incorrect information provided by you:
- You will be charged the full amount of the booking
- NO REFUND will be issued
- We are not responsible for any consequences of incorrect information (missed pickups, delays, etc.)
1.3 Contact During Your Booking
All communication regarding your booking will be handled through the channel where you booked. For urgent matters on the day of service, all coordination is done exclusively through WhatsApp as detailed below.
2. PICKUP AND WAITING TIME POLICY
2.1 Meeting Point - CRITICAL INFORMATION
OUR MEETING SYSTEM IS 100% VIA WHATSAPP
We do NOT use traditional name signs in the arrivals hall. Our coordination system is designed for efficiency and flexibility:
Step 1 - NOTIFY US UPON ARRIVAL:
Immediately upon landing (airport) OR when you are ready at your location (all other pickups), you MUST send a WhatsApp message to:
Your message must include:
- Your booking name
- Your pickup location
- Confirmation that you are ready / have landed
Step 2 - RECEIVE MEETING INSTRUCTIONS:
Our driver will respond via WhatsApp with:
- The EXACT meeting point location
- Any additional instructions
- Driver's estimated arrival time if applicable
- Vehicle details if relevant
Step 3 - PROCEED TO MEETING POINT:
Follow the instructions received via WhatsApp to meet your driver at the designated spot.
Free WiFi Available:
Airports: Ezeiza (EZE) and Aeroparque (AEP) offer complimentary WiFi for passengers.
Hotels and stations: Most locations offer free WiFi or you can use mobile data.
IMPORTANT:
- There will be NO driver holding a sign with your name
- The driver will NOT be waiting in a fixed location without your notification
- You MUST send WhatsApp to initiate the meeting process
- If you do NOT send WhatsApp notification, the driver will not know you have arrived and the transfer will be marked as No-Show after the waiting period expires
2.2 Complimentary Waiting Time
Airport pickups: 30 minutes of complimentary waiting time, starting from your actual flight arrival time. We monitor your flight number, so if your flight is delayed, waiting time starts from the actual arrival time. If your flight arrives early, waiting time starts from your scheduled pickup time. The 30-minute countdown begins upon landing, regardless of how long immigration and customs take.
Train and bus station pickups: 15 minutes of complimentary waiting time, starting from your scheduled pickup time.
Hotel and private address pickups: 10 minutes of complimentary waiting time, starting from your scheduled pickup time.
2.3 No Flight Number Provided (Airport Pickups Only)
If you do NOT provide a valid flight number at the time of booking:
- We cannot track your flight
- The complimentary waiting time starts at your scheduled pickup time
- You must still send WhatsApp notification when you land
- If you miss your driver due to flight changes, it will be treated as a Passenger No-Show with no refund
2.4 Extended Waiting & Additional Charges
If you need the driver to wait longer than the complimentary period:
Contact the driver via WhatsApp immediately using the number provided.
Check availability: The driver can only wait if they have no other confirmed bookings and their schedule permits.
Additional charges: If the driver can wait, you will be charged USD 15 for each additional 15-minute period (or part thereof).
Payment: All additional fees for extended waiting must be paid directly to the driver in cash (USD, ARS, or EUR as agreed with the driver).
IMPORTANT LIMITATIONS:
- Extended waiting is NEVER guaranteed
- Drivers must leave if they have another confirmed reservation, even if you arrive during your extended waiting period
- During peak hours or when drivers have back-to-back bookings, extended waiting may be impossible
- We are not responsible if a driver cannot wait due to prior commitments
2.5 Passenger No-Show
If you do NOT send WhatsApp notification AND do not appear at the communicated meeting point by the end of the complimentary waiting time, AND have not arranged extended waiting with your driver:
- The transfer will be marked as "Passenger No-Show"
- NO REFUND will be provided
- The driver is released from any obligation to provide the service
- You will need to make a new booking through the channel where you booked if you still require transportation
2.6 Driver No-Show
If you have sent WhatsApp notification and the driver does not respond within 15 minutes OR does not arrive at the agreed meeting point within a reasonable time:
- Contact us again via WhatsApp
- If still unresolved, contact the channel where you booked customer service
- You are entitled to a full refund through the channel where you booked
3. VEHICLE CAPACITY AND LUGGAGE POLICY
3.1 Maximum Passenger Capacity
- Our vehicles have a maximum capacity of 4 passengers per vehicle
- This limit is strictly enforced for safety and insurance compliance
- Infants and children of ALL ages count toward the passenger limit
- Child seats are NOT provided - you must bring your own if required by law for your child
3.2 Standard Baggage Allowance (per passenger)
Each passenger may bring:
- One standard suitcase with a maximum volume of 100 liters (approximately 24-26 inches or 158 linear cm)
- One carry-on bag or small backpack that must fit in the trunk without compromising other luggage
3.3 SAFETY POLICY: NO ITEMS ON LAPS (STRICTLY ENFORCED)
For the safety and comfort of all passengers and the driver, the following rules apply during the entire journey:
- Passengers are NOT permitted to hold luggage, bags, backpacks, or any other items on their laps at any time
- All luggage must be safely and securely stored in the vehicle's trunk
- Small personal items essential for the journey (handbag, camera, passport, phone) may be kept at your feet, provided they do not obstruct leg movement, create a tripping hazard, interfere with the driver's operation of the vehicle, or block emergency exits and access
- The driver has the right to stop the vehicle and refuse to continue if any passenger violates this safety policy
3.4 Consequences of Non-Compliance
It is your responsibility to accurately declare the number of passengers and luggage at the time of booking.
If you arrive for your transfer with more passengers than declared, OR more luggage than declared that cannot be safely accommodated in the trunk, OR any passenger refuses to comply with the safety policy regarding items on laps:
THE FOLLOWING WILL APPLY:
- The driver has the right to refuse to provide the service
- NO REFUND will be provided
- You will be responsible for arranging and paying for alternative transportation
- Any costs incurred for alternative transportation are your sole responsibility
3.5 Special Items
If you plan to travel with special items, you MUST contact the channel where you booked customer service BEFORE booking to confirm feasibility:
- Baby carriages and strollers
- Wheelchairs and mobility aids
- Pet carriers (with pet)
- Sports equipment (golf bags, skis, surfboards)
- Oversized or excessive luggage
Important: Special items may not be accommodated in standard vehicles. Additional charges or a different vehicle type may be required.
4. CANCELLATION AND CHANGES
4.1 Standard Cancellation Policy
If you cancel your booking 24 or more hours before the scheduled pickup time, you will receive a 100% refund.
If you cancel your booking less than 24 hours before the scheduled pickup time, NO REFUND will be provided.
All cancellations must be processed through the channel where you booked:
- Log in to your the channel where you booked account
- Go to "My Bookings"
- Select the booking and follow cancellation instructions
4.2 Changes to Bookings
For change requests made 24 or more hours before the scheduled pickup time, changes may be possible. Please contact the channel where you booked customer service to inquire.
For change requests made less than 24 hours before the scheduled pickup time, changes are NOT possible.
Last-minute changes (within 24 hours):
- We CANNOT modify your booking details
- If you need to change your booking, you must cancel (with no refund) and make a new booking
- Flight number changes within 24 hours should be communicated via WhatsApp to +541126866779
4.3 Company Cancellation
We reserve the right to cancel any booking due to:
- Operational capacity or driver unavailability
- Force majeure events (accidents, demonstrations, natural disasters, severe weather)
- Safety concerns
If we cancel your booking:
- You will receive a FULL REFUND through the channel where you booked
- We are not responsible for any additional costs you may incur
5. FLIGHT DELAYS AND TRACKING (AIRPORT PICKUPS ONLY)
5.1 When You Provide a Flight Number
- We track your flight automatically using industry-standard flight tracking systems
- Your driver will be scheduled to arrive based on your flight's estimated arrival time
- Important: We can ONLY adjust to flight delays that allow us to still accommodate all our scheduled bookings
5.2 Flight Delays and Schedule Feasibility
DELAY LIMITATIONS:
We understand flights can be delayed, but please be aware of the following operational realities:
- Maximum adjustment: We can typically accommodate delays of up to 30-45 minutes beyond your original scheduled pickup time, subject to driver availability
- Multiple bookings: Your driver may have other confirmed reservations after your transfer. If your flight delay means they would miss their next booking, they may not be able to wait
- Peak periods: During busy times, our drivers operate on tight schedules and may have limited flexibility for extended delays
If your flight is delayed beyond what we can accommodate:
- The driver may need to leave to attend their next commitment
- You will need to cancel and rebook through the channel where you booked for the next available transfer
- Please refer to our cancellation policy regarding refunds for flight delays
5.3 Early Flight Arrivals
If your flight arrives earlier than scheduled:
- Your driver will still arrive based on your original scheduled pickup time, not earlier
- You should still send WhatsApp notification upon landing
- The driver will respond with instructions when they are available
- Early pickup is subject to driver availability
5.4 Immigration, Baggage Claim, and Customs Processing Times
IMPORTANT INFORMATION ABOUT AIRPORT PROCESSING TIMES:
Please be aware of the following realistic timeframes when booking your transfer:
- Average processing time: Immigration, baggage claim, and customs procedures at Buenos Aires airports typically take between 30 to 45 minutes after you are in the immigration line.
- Peak period delays: This time can be significantly longer (60-90+ minutes) when multiple international flights arrive simultaneously
- Your 30-minute waiting period starts from your actual booked time, not from your flight arrival time
- You MUST send WhatsApp notification upon landing, even though you may still be in immigration
- The driver will coordinate meeting time based on your actual progress
Example:
- Your flight lands at 14:00
- You send WhatsApp notification at 14:05
- You clear immigration, collect luggage, and pass customs at 14:40
- Your driver has been waiting/coordinating since 14:00
- You have used 40 minutes of waiting time
- The first 30 minutes are complimentary; the additional 10 minutes are subject to extra charges (USD 15 per every 15-minutes period or fraction)
5.5 What You Can Do to Help
- Provide a valid flight number so we can track your flight accurately
- Send a WhatsApp message to +541126866779 immediately upon landing (free airport WiFi available)
- Keep WhatsApp communication open for real-time coordination
- Contact your driver via WhatsApp if you anticipate significant delays
- Consider booking a later pickup time if you have experienced consistently long airport processing times in the past
5.6 When You Do NOT Provide a Flight Number
- Your driver will be scheduled for the original pickup time
- The complimentary waiting time starts at your scheduled pickup time
- You MUST still send WhatsApp notification upon landing
- We cannot track flight delays or early arrivals
- If you miss your driver due to flight changes, it will be treated as a No-Show with no refund
SUMMARY OF FLIGHT DELAY SCENARIOS (AIRPORT PICKUPS)
If your flight is delayed 15-45 minutes and the driver is available, the driver will wait/coordinate via WhatsApp. You only pay if you exceed the 30-minute free waiting period.
If your flight is delayed significantly and the driver has other bookings, the driver must leave for their next commitment. Refunds are subject to our cancellation policy.
If your flight arrives early, the driver coordinates via WhatsApp based on availability.
If no flight number is provided and your flight is delayed, the driver is scheduled for original time. You must still send WhatsApp. No refund will be provided for missed pickups.
6. PAYMENT
6.1 All-Inclusive Pricing
The price shown on the channel where you booked is all-inclusive. You will not be required to pay any additional mandatory fees upon pickup, except for:
- Optional extended waiting time (if requested and available)
- Optional extra stops (if requested and available)
- Genuinely optional items (gratuities, souvenirs, etc.)
6.2 No On-Site Payment Required
- You do NOT need to pay the driver for the base transfer service
- All base service payments are processed through the channel where you booked
- Any optional extras agreed with the driver must be paid directly to the driver in cash
6.3 Extra Stops
If you need to add extra stops to your transfer:
- Must be communicated and agreed via WhatsApp in advance
- Subject to driver availability and route feasibility
- Extra charge: USD 10 per stop (payable directly to driver in cash)
Only for additional stops within the City of Buenos Aires. If the additional stops are outside the City of Buenos Aires please request to the driver to inform about the Extra charge and availability - Driver may refuse extra stops if not feasible or if they have other commitments
7. LIABILITY AND RESPONSIBILITY
7.1 Our Role
BA AIRPORT TRANSFERS is the provider of the transfer services. The contract for services is directly between you and us.
7.2 Our Liability
Our liability to you is limited to the amount paid for the specific transfer in question. We are not liable for:
- Delays caused by traffic, weather, road conditions, or force majeure
- Loss or damage to luggage or personal belongings
- Items left in vehicles (please check carefully before exiting)
- Consequential losses (missed flights, appointments, etc.)
- Acts or omissions of third parties
7.3 Your Responsibility
You are responsible for:
- Sending WhatsApp notification to +541126866779 when you are ready for pickup (ALL pickups)
- Being ready at the communicated meeting point at the coordinated time
- Providing accurate booking information
- Ensuring all luggage is securely packed and within limits
- Complying with safety instructions from the driver
- Ensuring all passengers (including children) behave appropriately
- Bringing any required child seats
7.4 Insurance
We maintain appropriate insurance as required by Argentine regulations. However, we recommend that you have your own travel insurance to cover unforeseen circumstances.
8. SPECIAL REQUIREMENTS AND ACCESSIBILITY
8.1 Accessibility
If you or any member of your party has mobility requirements or uses a wheelchair:
- You MUST contact the channel where you booked customer service BEFORE booking
- Standard vehicles may not be accessible
- We will advise if we can accommodate your needs or recommend alternative arrangements
8.2 Child Seats
- Child seats are NOT provided
- Argentine law requires appropriate child restraint systems for children
- You must bring your own child seat if required
- The driver may refuse transport without appropriate child seats
- No refund will be provided in such cases
8.3 Pets
- Pets are generally NOT permitted unless declared and confirmed at booking
- Service animals may be accommodated (please notify in advance)
- Additional charges may apply
9. COMPLAINTS AND DISPUTES
9.1 Reporting Issues
If you experience any issues with your transfer:
For immediate on-day issues, communicate via WhatsApp to ++541126866779.
For complaints after the service, contact customer service of the channel where you booked within 7 days of the scheduled transfer.
9.2 Complaint Timeline
- All complaints must be submitted within 7 days of the scheduled transfer
- After 7 days, no investigation will be conducted and no refund will be issued
- Provide your booking reference and detailed description of the issue
9.3 Resolution
We will investigate all valid complaints and work with the channel where you booked to resolve issues in accordance with the channel where you booked's customer protection policies.
10. ACCEPTANCE OF TERMS
By completing this booking through your booking channel, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms, together with the General Terms and Conditions of your booking channel, form the entire agreement between you and BA AIRPORT TRANSFERS regarding your transfer service.
BA AIRPORT TRANSFERS
Buenos Aires, Argentina
These terms are effective as of March 2026 and apply to all bookings made through the channel where you booked.
QUICK REFERENCE - ALL PICKUPS
Step 1: Book - Provide accurate pickup details and contact information.
Step 2: Arrive/Be Ready - Land at airport OR be ready at your location.
Step 3: WHATSAPP +541126866779 - Send your name and "ready/landed". THIS IS MANDATORY.
Step 4: Receive Instructions - Driver responds via WhatsApp with exact pick-up meeting point details.
Step 5: Connect - Use free WiFi at airports, hotels, or stations if available.
Step 6: Meet - Go to the communicated meeting point.
Step 7: Ride - Enjoy your transfer. Remember: NO items on laps for safety.